Latest update: 08-06-20, 09:33
Through this page, we want to keep our customers informed of the latest developments at ShirtbyHand regarding the coronavirus. We continue to provide our service safely. View the frequently asked questions below.
Is customer service still available?
Due to the current situation with coronavirus, we at ShirtbyHand are also forced to work from home. We strive to maintain the high-quality service you are used to from us. We remain available by phone and email and of course you can still order online.
Is there a change in the delivery time?
All shirts will still be delivered to your home within 3 weeks.
Can my order be delayed?
Right now, we are not experiencing any delays and our delivery time is still within three weeks. If this unexpectedly changes, we will inform you immediately.
Is the production of the shirts still possible?
All shirts are made in our workshop in Hanoi, Vietnam. As long as no Covid-19 cases have been reported around the workshop, the workshop may remain open. Our workshop is open and fully operational until further notice.
How do you deal with the health of colleagues in Vietnam?
As always, we have daily contact with our colleagues in Hanoi, Vietnam. Vietnam has introduced very strict guidelines for the control of the Covid-19 virus. The health of our employees is and remains the most important thing. We strictly adhere to the guidelines and advice from the local government. To date, all employees are completely healthy!
I sent my shirt back for an adjustment. Will this take longer than usual?
Yes, our tailors are not currently taking in new work for the time being. We do not yet know when this will change.
Is it still possible to make a measuring appointment in person?
We follow the government's guidelines closely. To prevent further spreading of Covid-19, we have made the decision not to visit or receive customers for the time being. The scheduled measurement appointments are also cancelled until further notice. It is still possible to fill in an appointment form on our website. We will then put you on a waiting list.
Do you offer an alternative now that a measuring appointment is no longer an option?
Yes, we have been offering our Smart Body Sizing method for quite some time. Based on 12 years of experience and 50,000 unique body profiles, our algorithm can generate your perfect fit with just 4 questions. Answer the questions and let our smart sizing algorithm determine your personal shirt sizes. Try it now!
I have non-standard sizes. Can I also use the Smart Body Sizing method?
Our algorithm for the smart body sizing method calculates your dimensions so precisely that it offers a solution even for non-standard sizes. Still something you are not sure about? Feel free to ask us for advice via chat.
If I order a gift voucher, will it still be delivered within a few days?
Yes, Royal Mail is experiencing delays due to reduced staffing but you should still receive your voucher within a few days.
What is the delivery process?
We deliver your shirts via Royal Mail. Single shirts can normally be posted through a standard letterbox. If this is not possible and you are not in, they will leave a card for you to collect the delivery from the local sorting office or arrange redelivery.
Is it possible to contract Covid-19 from a shirt I ordered?
No, contamination via your shirt(s) is not possible. The virus can barely survive on materials such as cardboard, paper and textiles; it is not resistant to dehydration, heat or sunlight.