Terms of Service

Welcome to the ShirtbyHand website. Please read these Terms and Conditions carefully before placing your Order with Us as these Terms and Conditions contain important information about the ordering, processing, and delivery of goods, including limitations of liability. If you do not understand these Terms and Conditions or if you have any questions, please contact us via email at info@shirtbyhand.com

The term ‘ShirtbyHand’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Overschiestraat 65, 1062XD Amsterdam, The Netherlands. Our company registration number is 50132245. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences. You may change your cookie preferences in your web browser settings. 
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Republic of Singapore.

Pricing

Our shirts range between SG$129 and SG$199 exclusive of delivery and all applicable taxes in Singapore. Payment for Goods can be made by various options such as credit card.

Availability of Goods

You acknowledge and agree that from time to time, some Goods on the website may be out of stock or and we may not be able to fulfill all or part of your order. If this occurs, ShirtbyHand will contact you within (5) working days to discuss possible variations to your order or the option for a credit note or full/partial refund.

Delivery

At ShirtbyHand we aim to deliver your order to your door within 3 weeks.
While we will endeavour to keep to our delivery timelines, we cannot absolutely guarantee this for every order. As a guide only, our products are usually delivered within 3 weeks but may increase to 4-6 weeks during periods of peak demand, factory/fabric availability or extended shipping/delivery times. This could vary at times due to events beyond our control, such as Public Holidays, shipping/postal service obstructions or delays, political unrest, acts of terrorism or war, alterations in legislative and commercial regulations, worker or union strikes, inability of ShirtbyHand suppliers to supply goods, blockades stopping work, earthquakes and/or other physical destructions.

Postage

All our shirts are shipped from our factory to our Singapore location using DHL or a similar logistics provider and will be shipped to you using Singapore Post or similar, standard postal service. By using this delivery option, we are able to maintain our competitive price points.

Delivery of Goods will be to the Delivery Address you provide during the Order process. In the event you will require multiple delivery destinations, you will need to submit separate Orders.
If we are unable to deliver your Goods to the Delivery Address due to the size of the package, access restrictions or it is unsafe or impractical to make the delivery, our postal partner will attempt to re-deliver the package or will leave a calling card for you to arrange an alternative delivery time. It is your responsibility to follow the instructions stated on the calling card.
In the event your Order is returned to us, we will contact you to arrange a new delivery timeslot, at which point you may be required to pay additional delivery fees. You can contact our office by email at info@shirtbyhand.com with any queries you have on our delivery service.

Returns

We are happy to accept faulty items returned to us within 28-days of purchase and will refund your credit or debit card once the items are received and processed.
Any returns received outside this time frame may be considered at the discretion of ShirtbyHand, and may only be refunded as a credit against a future purchase.

Items must be returned to us in the same condition as they were shipped. They must be in an unused and perfectly saleable condition.