Our website now focuses entirely on shirts for men. We are still making female shirts for existing customers so if you would like to place an order, please get in touch.
Privacy policy
We respect your privacy, but sometimes we need to collect, store and process your personal data so we can provide quality service to you. In this privacy policy we explain which data we use and how we save, protect and process your data. This privacy policy applies to our websites www.shirtbyhand.com and www.shirtbyhand.sg (collectively known as the "Website”) and the services that we offer (the "Services").
We conduct our business in compliance with the Personal Data Protection Act (PDPA) as governed by and construed in accordance with laws of the Republic of Singapore (the "Relevant Legislation").
Are you under the age of sixteen?
If you are under sixteen (16) years of age, you cannot use our Website or Services without parental or guardian permission.
Personal data
“Personal data” refers to data, whether true or not, about a customer who can be identified from that data; or from that data and other information to which we have or are likely to have access.
For further information and definitions about personal data, please visit Personal Data Protection Commission
Your permission
We may collect your personal information when you or your authorised representative interacts with us, such as visiting our Website, creating an account via our Website, using our Services or when you contact us. You agree to the reasonable use of your personal data to enable us to service you. Should you choose not to share your personal data then we cannot process and deliver your orders.
We will not use your personal data for purposes other than what we have informed you, or which is permitted under local laws and regulations.
By using our website, you hereby consent to our Privacy Policy and agree to its Terms of Service
What data do we collect and how do we use your data?
Depending on the nature of your interaction with us, some examples of personal data we may collect include; your name, contact information such as your postal/residential address, email address &/or telephone number, nationality/residence, age &/or date of birth, gender identity, body measurements and payment details.
We may use your information for:
Account set up and administration of services
We will create a personalised account for you, secured by your own username and password, which stores your personal details (including order history) so you can seamlessly place orders through our website.
This enables us to provide personalised service to answer your enquiries and requests, inform you about service upgrades/updates and, conduct customer satisfaction surveys to improve our customer service to meet your needs.
Sharing of promotions, new arrivals, advertising, etc
ShirtbyHand uses various social media and newsletter marketing to keep you up to date on various news, promotions, offers, invitations to events, new arrivals and deliver relevant advertising.
We may provide links on our Website to our company pages on various social media platforms. It is possible that those platforms will share your data with us, in accordance with their own data privacy policies. You can update your privacy settings on your social media accounts if you prefer those providers do not share your information with us. We do not control data sharing by 3rd party providers.
We use an opt-in system for our newsletter marketing, enabling you to unsubscribe from the newsletter.
Processing orders
We require your personal information in order to process your orders efficiently and correctly. While processing your orders we may need to provide relevant personal data to 3rd parties such as our payment solution providers and, shipping, postal & logistic partners.
We will only use your personal data for purposes listed above or any other purpose that is connected thereto or required by local law or regulation.
Security
We work hard to protect your personal data from unauthorized or unlawful access, alteration, disclosure, use or destruction and, we take the following measures to protect your personal data. However, we cannot be held responsible for unauthorised or unintended use, access or disclosure that is beyond our control.
- Secure network connections with Secure Socket Layer (SSL) technology or a technology that is similar to SSL
- Access to your personal data is limited to people who require access in order to deliver/manage our Services to you.
How long do we store your data?
We shall store your personal data for as long as necessary to fulfil the purposes listed above or as long as required under local laws.
With whom do we share your personal data?
In order to provide Services to you, we may be required to share your personal data with others. When doing so, we will only share data that is relevant to your service provision and will hold those parties to the same high standard of data protection as we apply. Some examples of these 3rd parties are our technology partner(s) who maintain our IT systems and Website, marketing and sales activity providers who we engage for social media/email campaigns and, payment and order processing partners.
Your personal data will be securely managed through our centralised data management system maintained by our Franchisor within the European Union who is bound by the EU General Data Protection Regulation (GDPR)
What other, non-personal data do we collect?
Similar to other websites, we may store other data such as, but not limited to; the type of internet browser you use, the operating system you use, your internet service provider.
How do we use Cookies?
Like any other website, ShirtbyHand uses “Cookies”. Cookies are little (text) files that are stored on your computer by your web browser when you visit our Website and are retrieved each time you revisit, allowing our Website to recognize you as a previous visitor.
Cookies are essential for the operation of our Website and we use them to improve your user experience, to make sure that you can visit our Website safely and, to track bugs and errors on our Website.
Examples of how we use Cookies include; enabling you to keep items in your shopping cart, allow you to remain logged in to our Website and can shop without a hinderance, allowing you to shop on our Website safely, providing you with read/write access to our customer reviews, etc.
You can change your Cookie settings at any time through your internet browser and we will no longer save Cookies for future visits to our Website. Please note that disabling Cookies from our Website may impact your user experience and could restrict your ability to access certain features or Services.
Modifications to this privacy policy
We may update our privacy policy from time to time. When we change this privacy policy in a significant way, we will post a notification on our Website along with the updated privacy policy and will inform users who are registered with an email address by email. If you are not a registered user, we advise you to regularly visit our privacy policy on our Website.
Your rights
The data we collect is personal. Therefore, you have the following rights:
- You may request access to the personal data we process about you;
- You may request us to correct, update, shield or delete your personal information in our records;
- You may request a copy of the personal data we have processed about you. We can, on your request, send this copy to another party, so you don't have to send the data yourself;
- You may file a complaint to our Data Protection Officer and/or the Personal Data Protection Commission, if you believe we are processing your data unlawfully;
- You may, at any point in time, withdraw your consent to process your data by writing to our Data Protection Officer. We cannot process your data from the moment you withdraw your consent.
Should you have further questions regarding this privacy policy, please contact us via the information below.
ShirtbyHand HQ
Overschietraat 65
1062 XD Amsterdam
Netherlands
T: +31 20 88 166 20
E: info@shirtbyhand.com